Privacy policy

Last updated: September 28, 2025

At Supportive Stance, your privacy is our top priority. We may be a new business, but we take the security of your personal information very seriously. This policy explains how and why we collect, use, and manage your information. Thanks for trusting us!

Supportive Stance operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Supportive Stance is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services:

• Contact details: Your name, address, billing address, shipping address, phone number, and email address.
• Financial information: Your credit card, debit card, and other payment details.
• Account information: Your username, password, security questions, preferences and settings.
• Transaction information: The items you view, put in your cart, or purchase. This may also include information related to medical and health products that you purchase.
• Communications with us: The information you include in communications with us, for example, when sending a customer support inquiry.
• Device information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information: Information regarding your interaction with the Services, including how and when you navigate the Services.

 

Personal Information Sources

We may collect personal information directly from you (e.g., when you create an account or place an order), automatically through the Services (e.g., from your device or through the use of cookies), or from our service providers and partners.

 

How We Use Your Personal Information

We use your personal information to:

• Provide and improve our Services: To fulfill your orders, process payments, and provide a customized shopping experience.
• Marketing and Advertising: To send you marketing, advertising, and promotional communications by email or text message, and to optimize our advertising campaigns across social media platforms (like Facebook and Instagram) based on your activity on our store.
• Security and Fraud Prevention: To authenticate your account and protect against fraudulent activity.
• Communicate with you: To provide you with customer support and to be responsive to your inquiries.
• Comply with legal obligations: To respond to legal processes or enforce our terms and policies.

 

How We Disclose Personal Information

We share your personal information with our key service providers to ensure your order is fulfilled correctly. These partners include our suppliers, Gelato and Dropshipzone, as well as our payment processor, Shopify Payments. We may also share your information to comply with any applicable legal obligations.

 

Advertising and Analytics

We use various online tracking technologies, including Meta (Facebook/Instagram) tools, to understand how our visitors use the Supportive Stance store. This helps us refine our advertising to reach people who care about our mission and maximize the 50% of profits dedicated to Parkinson's research.

We are committed to transparency in this process.

Tool	How it Works	Data Shared (Non-Sensitive)
Meta Pixel	This is a small piece of code on our website that tracks your browser actions (client-side). It tracks events like viewing the calendar, adding it to your cart, and making a purchase.	IP address, browsing activity (e.g., page views, time on site), device type, and basic event data.
Conversions API (CAPI)	This works server-to-server, independent of your browser, to send a secure, reliable signal of important events (server-side). This helps us accurately track purchases even when browser trackers are blocked.	Hashed customer information (like email address, phone number, and name) is securely encrypted (hashed) before being sent to Meta. This allows Meta to match the purchase with the user while keeping the data private.

 

The Purpose: By combining the Pixel and CAPI, we ensure the most accurate tracking possible. This improved data quality allows us to run smarter, more efficient ads, which directly results in maximizing the amount of profit we can donate to Parkinson's research.

 

Your Choices and Opt-Out

You have control over how this data is used. You can manage or opt out of personalized advertising by visiting:

• Network Advertising Initiative (NAI): https://optout.networkadvertising.org/
• Digital Advertising Alliance (DAA): https://optout.aboutads.info/

 

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Your personal information is stored through Shopify’s secure data storage, databases, and general application. For more information on how Shopify uses your personal information and your rights, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy.

 

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. We are not responsible for the privacy practices of those websites. We suggest that you review the privacy policy of each website that you visit.

 

Security and Retention of Your Information

We take all reasonable security and organizational measures to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. We will only keep your data for as long as is necessary to provide you with our Services and to satisfy any legal, accounting, or reporting requirements.

 

Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request deletion of the personal information we maintain about you.
• Correct inaccurate personal information.
• Manage communication preferences and opt out of receiving promotional emails.

You may exercise any of these rights by contacting us using the contact details provided below.

 

Complaints

If you have a complaint about how we process your personal information, please contact us. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@supportivestance.com.au.