FAQs
Frequently Asked Questions
Welcome! We've gathered answers to some of the most common questions we receive. If you can't find what you're looking for, please don't hesitate to contact us.
About Supportive Stance
What is Supportive Stance's mission? Our mission is to make daily life easier for those who need a little extra support. We believe in empowering every Australian to live with greater comfort, dignity, and independence.
How does my purchase contribute to Parkinson's research? We are committed to making a real difference. That's why 50% of our profits will go directly to funding vital research into Parkinson's disease. When you shop with us, you are not only helping yourself or a loved one but also contributing to a greater cause.
Is Supportive Stance an Australian business? Yes, we are a proudly Australian-owned and operated online store.
Ordering & Payments
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Google Pay, and PayPal.
Can I change or cancel my order after it has been placed? Because we aim to process and ship orders as quickly as possible, we are generally unable to accommodate changes or cancellations once an order is submitted. Please review your order carefully before placing it.
Shipping & Delivery
How long will it take to receive my order? Our products are shipped from our Australian suppliers.
- Standard Delivery: 5-10 business days for most areas in Australia.
- Regional Areas (WA, QLD, NT): 7-10 business days. Please note, these are estimates only and are not guaranteed.
Where do you ship from? We work with a network of trusted Australian suppliers who ship products directly to you from their warehouses.
How much does shipping cost? All our products come with Free Shipping.
Returns & Refunds
What is your return policy? We have a strict policy that is aligned with our suppliers. All sales are final, and we do not offer returns for a change of mind.
What if my item is faulty or damaged? We require you to contact us within 10 calendar days of receiving your item if it is faulty, damaged, or incorrect. We will then provide you with instructions on how to return the product to our supplier for a replacement.
How do I start a return? To start a return, please contact us at hello@supportivestance.com.au with your order number and details of the issue.
Do you offer refunds? We do not offer refunds on non-faulty items. In the case of a faulty or damaged product, we will work with our supplier to arrange a replacement.
Products
What kind of products do you sell? We offer a curated selection of daily living aids, mobility solutions, and home healthcare supplies designed to make everyday tasks simpler and more comfortable.
How do I know which product is right for me? Our product descriptions provide detailed information to help you make an informed choice. However, if you have any questions, please feel free to contact us.
Still Have Questions?
We're here to help! If you didn't find the answer you were looking for, please reach out to us at hello@supportivestance.com.au.